Shipping policy
We sincerely appreciate your trust and purchase with Hin Wai YEUNG. Specializing in casual and fashion apparel, our brand adheres to rigorous order processing standards and reliable global logistics solutions. We dedicate ourselves to ensuring all clothing products are carefully inspected, securely packaged and delivered to customers in prime condition within a practical delivery cycle.
1. Order Processing Time
All verified and fully settled apparel orders will undergo internal audit, quality inspection and professional packaging preparation within 1 to 7 business days after successful order confirmation. Weekends and statutory public holidays are excluded from the standard processing schedule. During peak sales periods with surging order volumes, routine processing progress may be moderately delayed. Our customer service team will deliver formal delay notifications and real-time order updates promptly once any major schedule changes take place.
2. Shipping Rates and Delivery Estimates
Logistics fees are calculated independently for each individual order based on package weight, dimensional size and cross-border delivery regions. All final shipping expenses will be fully displayed and confirmed on the checkout page before order submission. The general delivery cycle for standard international apparel logistics is around 15 business days after warehouse dispatch. All listed delivery timelines are estimated values and not guaranteed. Actual delivery progress may be affected by logistics carrier operational interruptions, customs clearance efficiency, severe weather conditions, regional logistical resource shortages and global public holiday arrangements.
3. Shipment Confirmation and Order Tracking
After your order completes warehouse packaging and official dispatch, you will receive an automated email notification including formal shipment confirmation and an exclusive tracking code. With this unique tracking number, you can monitor the real-time transit status and logistics progress of your parcel online. It should be noted that tracking system data requires synchronous updating, and complete tracking functions will be officially available 24 to 48 hours after the logistics carrier takes over the shipment.
4. Incorrect Address Disclaimer
Customers must double-check and confirm the authenticity, accuracy and completeness of the recipient address during order checkout. Hin Wai YEUNG shall not bear any economic or service liability for misdelivery, failed delivery and package returns caused by wrong, missing or invalid address information provided by customers. Any parcels returned to our warehouse due to address mismatches will generate additional reshipping costs, which shall be fully afforded by the buyer.
5. Lost or Damaged Packages
If your apparel parcel is lost or unretrievable during cross-border transportation, please submit a formal case application to our support team within two days of the scheduled delivery date to launch a comprehensive logistics investigation. For orders received with damaged packaging, scratched or defective apparel items due to transit extrusion and collision, customers must complete damage reporting within 24 hours after goods receipt. Complete and clear photos of damaged products and original outer packaging are mandatory for case verification. Our team will evaluate each scenario individually and provide targeted solutions efficiently.
6. Apparel Care and Usage Notice
Every fashion apparel product is equipped with standardized manufacturer care guidelines, covering professional specifications for daily wearing, cleaning, drying and long-term maintenance. To effectively protect fabric texture, color fastness and extend the service life of clothing items, customers must strictly comply with the attached care instructions. We reject all liability for product damage, fabric shrinkage, color fading and structural deterioration caused by non-standard cleaning, improper drying methods, private alteration and incorrect daily use of products.
7. International Shipping and Customs Notice
Cross-border apparel shipments may be subject to import duties, customs taxes and official clearance fees in accordance with the local trade policies of the destination country. All additional charges incurred during customs clearance are the sole responsibility of the customer and are not included in the original product price and basic shipping fees. We have no right to interfere with local customs inspection rules, clearance progress and any extra charges imposed by overseas customs authorities.
8. Contact Information
If you have any questions, suggestions or doubts about this shipping policy, order logistics progress and after-sales service matters, please contact our professional customer support team through the official channels below:
Trade name: Hin Wai YEUNG
Phone number: +852 2376 2376
Email: info@chipquellix.shop
Physical address: 27～33 Kimberley Road, Tsim Sha Tsui, Kowloon Hong Kong SAR